IT Service Manager LUCA

We are the METRO Global Solution Center! Our motto, "We make it count," reflects our belief that accounting is more than just numbers - it's about creating impactful solutions, driving meaningful change, and always counting for more. As a proud member of the METRO/MAKRO family, a leading international wholesaler with over 93,000 employees across 30+ countries, we are committed to excellence and innovation. Our inclusive and diverse community promotes collaboration, personal development, and dedication to achieving our goals together.

METRO has a dynamic opportunity for an IT Service Manager to coordinate the Application Managed Service within our digital transformation program “LUCA”. The IT Service Manager is responsible for the application service desk and demand management of the LUCA program (SAP S/4 HANA run and deployment). The IT Service Manager will especially cooperate with the Product Managers of the LUCA Template and the service desk vendors (internal and external). 

Join our team and experience the spirit of "We make it count."

Tasks & Responsibilities 

• Be a valuable member of our international, open, and dynamic team. 
• Contribute to our group wide digital finance transformation in the project’s backbone. 
• As IT Service Manager, you will coordinate the Application Managed Service for our SAP S/4 HANA Implementation (LUCA).
• You are responsible for and improve the incident and problem management framework for LUCA.
• You collaborate closely with and guide the different Template Product Managers, the internal and external vendors of the LUCA service desk and the Template customers (local user representatives).
• You are responsible for and improve the requirement management framework (continuous template improvement) for LUCA. 
• You orchestrate stakeholder management in a structured way, aiming for compliant template governance, customer-oriented service delivery, and efficient template improvement processes.
   

Qualification and Experience

• Graduation in IT or business with IT affinity or equivalent professional experience.
• Min. 3 years of experience in SAP Application Management Service, demand, and release management. Good knowledge of large-scaled IT projects and running solutions. SAP implementation experience is an advantage. 
• Independent way of working and structured way of thinking.
• Extroverted and engaging personality.
• Good communication, presentation, and organizational skills.
• High level of team and service orientation.
• Strong analytical skills, openness to learning and growing.
• High interest and affinity for digital tools. Standard Microsoft Office tools knowledge is a prerequisite. Experience in JIRA & Confluence or similar tools would be an advantage.
• Experience in similar roles and IT Service Management in general would be a plus.
• English level - advanced (verbal and writing).

We provide

• Stable employment in an international corporation, which is constantly growing.
• Chance to expand knowledge and experience in various areas.
• Private medical care and group insurance, also for family members.
• Cash benefits as part of the Social Benefits Fund, i.e., Christmas allowance.
• A monthly salary supplement for knowing an additional language.
• Co-financed sports card.
• Team and company integrations after hours. 
• Hybrid work.