Junior IT Specialist

Daily Operations IT Support provided by our Team

• Diagnosing and resolving end-user technical issues in a corporate environment.
• Providing 1st line support for hardware, software, and office IT issues.
• Supporting local conference rooms and ensuring AV equipment is functioning correctly.
• Handling user onboarding and offboarding tasks (hardware preparation, account setup).
• Creating and maintaining accurate documentation of incidents, changes, and assets.
• Escalating complex issues to 2nd and 3rd level support teams and cooperation with them during resolution.
• Working with centralized/global IT support teams for issue escalation and coordination.

Technical Skills we are looking for

• Basic knowledge of computer hardware (installation, configuration, and troubleshooting).
• Experience with Microsoft Windows operating systems (Windows 10/11).
• Familiarity with Microsoft Office 365 (Outlook, Word, Excel, PowerPoint) and troubleshooting common issues.
• Basic understanding of LAN/WAN networking concepts and troubleshooting (e.g., IP configuration, cabling, switches, Wi-Fi).
• Ability to install, configure, and maintain peripheral devices (printers, scanners, docking stations, etc.).

We are the METRO Global Solution Center! Our motto, "We make it count," reflects our belief that accounting is more than just numbers - it's about creating impactful solutions, driving meaningful change, and always counting for more. As a proud member of the METRO/MAKRO family, a leading international wholesaler with over 93,000 employees across 30+ countries, we are committed to excellence and innovation. Our inclusive and diverse community promotes collaboration, personal development, and dedication to achieving our goals together.

Join our team and experience the spirit of "We make it count."

Qualifications

• Degree, diploma, or certification in IT, Computer Science, or a related field (or equivalent practical experience), this can also be in progress.
• 0–2 years of experience in IT support, helpdesk, or similar roles.
• Relevant certifications are an advantage (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).
• Good knowledge of English (written and verbal) – minimum B2 level required.
• Strong communication skills with the ability to explain technical concepts clearly.
• Positive, proactive, and customer service-oriented mindset.
• Ability to manage multiple priorities and support requests.
• Team player with a willingness to learn and develop technical skills.

Your benefits:

• Stability – Start with a 6-month contract, then secure a permanent one! We believe in long-term partnerships and hope you'll grow with us for years to come
• Non-wage benefits – Up to PLN 8,000 per person per year, including performance awards, holiday subsidies and vacation allowances, and referral bonuses
• A working system adapted to you – If you live in another city in Poland, you can work remotely and visit us once once in a while or relocate to Szczecin – the choice is yours
• Relocation package – PLN 6,000 to help you move to Szczecin
• Professional training – Courses in accounting, software (SAP), soft skills, and language learning to support your career growth
• Free access to eTutor to improve your language skills or learn a new one
• International work environment – Work with colleagues from different cultures, gain a global perspective, and develop cross-cultural communication skills
• Higher salary – Earn PLN 400 to PLN 1,400 more if you know an additional language
• Career growth opportunities – Twice a year, you and your Team Leader set goals that can open the door to promotion. Your development is in your hands!
• Internal promotions – We believe in growing talent from within, and 3 out of 4 of our leaders have risen through our organization
• Opportunities to expand your knowledge – Take part in various projects and grow your experience beyond your role!
• Support for ACCA students – Includes an extra paid day off for exams and reimbursement of ACCA exam costs, helping you obtain your accounting certification
• Team integration – Twice a year, bond with your team by choosing workshops or fun activities and enjoy a great meal together!
• Company-wide events – Celebrate together at the annual Accountant’s Day and our legendary Winter Party with themed costumes!
• Free well-being training – Because your well-being matters to us. Recharge with sessions focused on stress relief, relaxation, and maintaining a healthy balance in daily life
• Private medical care (LUX MED) and group insurance – Can also be extended to your family members
• Subsidized Multisport card – Because staying active is key to a healthy life!
• Employment anniversary celebration – To acknowledge your milestone, along with gifts such as a speaker or Kindle
• Recognition awards – Every two months, employees who go the extra mile receive engagement awards of PLN 400, and once a year, outstanding performance is recognized with a special PLN 2,600 reward
• Modern, eco-friendly office – Located in a state-of-the-art building in the city center with easy access via public transport, helping you avoid traffic jams
• Employee discounts – Enjoy special percentage-off offers on coffee and meals at service outlets in the Posejdon office building